In the 1980’s, Brazil went through a severe economic crisis which called for institutional changes referred to as State Reform. In the 1990s, the State Reform processes discovered the Information and Communication Technology (ICT). As a result, the E-Governe policy was initiated.
In 2000, Brazil launched its official websites, but not all of the governmental agencies and institutions were online. The sites contained only static links which mean that information is “static” and cannot be updated. Also, there was not any user interaction.
The purpose of an E-Governe policy is to improve all forms of communication between the government and its citizens, from the time that government offices open and close, to paying traffic fines and everything in between. Information and communication technology (ICT), is similar to the term, “IT,” information technology.
To justify its costs, ICT must improve public administrations efficiency and efficacy and impose mechanisms with the citizen to create digital relationships. The term “digital” is shorthand for the name of the process of communicating through internet technology at https://jccavalcanti.wordpress.com/2007/04/01/fique-nu-e-governe-o-mundo/.
One example of the State Reform process is the Municipality of Etesian. The E-Governe system was being implemented by the Instituto Curitiba de Informática (ICI), founded in 1998, which is a social organization and maintained by the municipal government. ICI operates the information technology of the municipality to obtain the optimization of the digital services.
To move forward with the process, the president of the Teresinense Data Processing Company, Miguel Oliveira, had meetings with the representatives of the Municipal Health Foundation, the Municipal Finance Department and the Municipal Education Department.
The municipality of Osasco, on behalf of the City of São Paulo, entered into an agreement with the Instituto Curitiba de Informática to implement the E-Governe system to put online the Educação school management system. ICI supplied computer equipment and installed a call center for the Municipal Education Department of the city of São Paulo.
The E-Governe has improved the educational experience in the municipality of Osasco. The system covers all 138 school units in the city, the headquarters of the Municipal Education and the Department and the Continuing Education Center.
The Brazilian Internet Steering Committee (CGI.br) was created by law on May 31st, 1995. Its purpose is to coordinate and integrate Internet service initiatives in Brazil and promote the quality, innovation, and dissemination of the technical services available. It is comprised of members from the government, the corporate representation, and the academic community.
CGI.br was formulated to maintain the principles of democracy and transparency. According to assespro.org.br, it has democratically elected representatives to participate in discussions and to debate priorities for the Internet together with the government.
But does the institutional design of the Brazilian government limit the effectiveness of an E-Governe system? This question was asked by authors of an article published in the Journal of Business Administration, (vol.51 no.1 São Paulo Jan./Feb. 2011) The authors concluded in the affirmative, finding that the institutional design of Brazil “…does limit the use of ICT to provide integrated public services… “